Guidance for responding to a payday loan you never took out or have already repaid, from requesting proof of the debt to escalating the dispute.
Category: Complaints and Rights
Refunds, the Ombudsman and lenders that have closed.
Payday Loan Disputes: Financial Ombudsman vs County Court
How the Financial Ombudsman Service and a county court claim differ for payday loan complaints, covering costs, time limits, powers and evidence.
Financial Ombudsman or FCA: Who to Complain to About a Payday Lender
The Financial Ombudsman decides individual payday loan complaints; the FCA regulates lenders. Compare what each does and when to use which.
Does Complaining About a Payday Loan Really Work?
Common myths about costs, deadlines and who qualifies put borrowers off. Here is what the rules and the Financial Ombudsman Service actually allow.